Waitaki District Health Services

Alert

PATIENTS AND OR WHANAU FEEDBACK SURVEY - CLICK ON THE MORE BUTTON TO COMPLETE.
During Delta level 2, services at Oamaru Hospital will resume to normal.
Visiting hours will be 2pm – 7pm and visitors restricted to 2 per patient.
Maternity - No children to accompany their parents for antenatal visits however children will be permitted for inpatient visits.
ALL visitors to the hospital will be screened before entry, must scan in using the QR code or enter their details in the handwritten register, and required to wear a mask at all times. Please be kind to our staff through the screening process.

Feedback

Would you like to tell us something? We’d like to hear from you. For general feedback, you can either use our PDF or fill in the online form below. We appreciate any compliments, complaints or suggestions you may have.

If you want to make a complaint, there’s a formal process for this, and Waitaki District Health Services actively investigates all complaints. We thank you for any compliments or suggestions you may have.

How you can make a complaint with Waitaki District Health Services:

  • By discussing your concerns with any member of staff
  • By completing the complaint form or filling in the form below, or asking a staff member to complete the form for you
  • Emailing us here

If you need help making a complaint or want to speak to someone outside of the Waitaki District Health Services, you can. To do so:

We value your feedback. If you choose to provide your name and contact details (which is optional) we will:

  • Respond in a timely manner, acknowledging your concerns within the next working day
  • Tell you who will be handling your complaint, or the issues have been raised
  • Notify you of any delays in the investigation of your complaint

We respect your privacy, and you can submit feedback without giving your name and contact details. If you do so, we will still investigate your feedback, but please be aware that we will be unable to inform you of the outcome.

If you become dissatisfied with the feedback process, or you are not completely satisfied with the response you have received, you can discuss your concerns with an advocate at the office of the Health and Disability Commissioner. Phone them on 0800 11 22 33 or visit their website to find out more. 

Please fill in the form below to place feedback.

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