Waitaki District Health Services

Alert

Oamaru Hospital is now operating at a higher level of alertness internally, to better keep our community and staff safe. This means:
• Everyone entering the hospital is screened on arrival
• Those entering the Hospital will be required to wear surgical masks
• Those with mask exemptions (excluding patients) are not permitted to enter the Hospital
• All inpatients are restricted to two nominated visitors for the duration of their stay however only one visitor per day (exemptions on compassionate grounds will be considered)
• Meals on Wheels will move to contactless deliveries
This is a precautionary measure to keep our vulnerable patients and staff safe on recommendation from the Southern DHB.

Note – due to the evolving Covid-19 status in our community, it may be that we need to change these restrictions at short notice.

Visiting hours are currently 2.00 - 7.00pm daily.

These arrangements will be in place until further notice.
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Feedback

Would you like to tell us something? We’d like to hear from you. For general feedback, you can either use our PDF or fill in the online form below. We appreciate any compliments, complaints or suggestions you may have.

If you want to make a complaint, there’s a formal process for this, and Waitaki District Health Services actively investigates all complaints. We thank you for any compliments or suggestions you may have.

How you can make a complaint with Waitaki District Health Services:

  • By discussing your concerns with any member of staff
  • By completing the complaint form or filling in the form below, or asking a staff member to complete the form for you
  • Emailing us here

If you need help making a complaint or want to speak to someone outside of the Waitaki District Health Services, you can. To do so:

We value your feedback. If you choose to provide your name and contact details (which is optional) we will:

  • Respond in a timely manner, acknowledging your concerns within the next working day
  • Tell you who will be handling your complaint, or the issues have been raised
  • Notify you of any delays in the investigation of your complaint

We respect your privacy, and you can submit feedback without giving your name and contact details. If you do so, we will still investigate your feedback, but please be aware that we will be unable to inform you of the outcome.

If you become dissatisfied with the feedback process, or you are not completely satisfied with the response you have received, you can discuss your concerns with an advocate at the office of the Health and Disability Commissioner. Phone them on 0800 11 22 33 or visit their website to find out more. 

Please fill in the form below to place feedback.

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